The following is clearly stated based on Article 11 (Advertisement for mail-order sales) of the "Act on Specified Commercial Transactions".

Contact Us

Wine mail order Enoteca Online

Free dial0120-81-3634(Reception hours 10: 00-17: 00 * Excluding regular holidays)
FAX: 0120 --81 --3630
Email: support@enoteca.co.jp

* Inquiries by fax or email are accepted 24 hours a day, but it may take some time to reply.
Please note. If you are in a hurry, please contact us by phone.
* Please be sure to contact us by phone for any changes or cancellations after purchase.

Distributor

ENOTECA CO., LTD.
Hiroo ON Building 3rd floor, 5-19-9 Hiroo, Shibuya-ku, Tokyo 150-0012
President and CEO: Seiya Kuroki
Mail-order service Store operation manager: Toko Exemption
Liquor sales manager: Rei Osamu Yasukawa
Date of attendance at the training: July 16, 2nd year of Reiwa
Training organization name: (one company) Japan Franchise Association

Liquor sales business license number: Shibuho (certification) No. 509
Contact:
TEL: 0120-81-3634 (Reception hours 10: 00-17: 00 * Excluding regular holidays)
FAX: 0120-81-3630 (24 hours reception available)
Email: support@enoteca.co.jp

Selling price

The price of wine is constantly changing, so the price at the time the customer confirms the order may not match the information on the site.
Please note that the amount charged to the customer will be the product price at the time of order confirmation, except when the price is adjusted based on the following.
We make every effort to display accurate product information.
In the unlikely event that incorrect price information for a product is displayed on the site,
Please note that the price will be adjusted as follows.
● If the correct price of the item is lower than the price displayed on this site, we will charge you at the lower price.
● If the correct price of the item is higher than the price displayed on this site, we will contact you before shipping at our discretion.
After confirming the price again, please instruct us to ship the item, or we will cancel your order and contact you to that effect.
To do.

[Consumption tax calculation method]
All consumption tax (tax rate 10%) is exempt. Consumption tax will be charged separately.
Consumption tax calculation order: Calculated for the total number of purchased products and rounded down to the nearest yen.
Products other than special price products whose prices are displayed in red are eligible for various discounts. The discount will be calculated before the consumption tax is calculated.
(Total product price + shipping + various fees) x 1.10
* Fractions of consumption tax will be rounded down.

Shipping cost of goods

[Business] Yamato Transport
In the case of shipping by regular mail, 660 yen (726 yen including tax) will be charged for each mouth.
In the case of shipping by cool mail, a cool fee of 300 yen (330 yen including tax) will be added to the shipping fee.
Enoteca Club VISA members are free of charge, including the cool fee, regardless of the amount.

	Tax-excluded 9,999 yen or less (Club Enoteca VISA members)	10,000 yen or more excluding tax (Club Enoteca VISA members)
Use regular flights	660 yen (726 yen including tax) (0 Yen)	0 Yen (0 Yen)
Use cool flights	960 yen (1,056 yen including tax) (0 Yen)	300 yen (330 yen including tax) (0 Yen)

* Handling of remote islands, etc. There is no additional shipping fee for remote islands and some areas.

method of payment

We offer 6 types of payment methods: credit card, cash on delivery, bank transfer, ECON payment (convenience store payment, Pay-easy, online banking), Rakuten Pay, and Amazon Pay.
Please note that we do not accept payments at wine shops and Enoteca stores nationwide.

VISA	One-time payment / installment payment is possible.
MASTER / AMERICAN EXPRESS / JCB / Diners Club	Bulk

Remarks
● Installments, bonus payments, and revolving payments are also possible, but please note that the number of payments and available services vary depending on each card brand and card issuer.
● After ordering, we will inform you of the total payment amount by automatic delivery email from us, but please note that the amount by that email is not the final amount.
● If payment cannot be made due to incorrect entry of credit card number or expiration date, payment limit, etc., delivery on the specified date may not be possible. Please check your credit card information and enter it correctly so that there are no mistakes.
● Since we use a system called SSL, the card number is encrypted and sent. Please use with confidence.

[ Payee ]
Mizuho Bank Kamiyacho Branch Ordinary 2715273 Enoteca Co., Ltd.

Remarks
● After confirming the payment to the above account, we will arrange the shipping of the product.
● Please note that we do not accept payment by mail or after delivery of the product.
● The transfer fee will be borne by the customer. (Please check at the time of transfer.)
● We will inform you the total payment amount by email after ordering. Please transfer after confirming the email.
● We apologize for the inconvenience, but please bear the transfer fee at your expense.
● We will arrange the shipment on the business day after the payment date. (Business days: Monday to Friday, excluding Saturdays, Sundays, and holidays)
Depending on the timing of your order and payment date, we may not be able to deliver on the specified date, so please make an early transfer.
● If you do not make a payment within one week after ordering, we will cancel your order.

[Business] Yamato Transport
Remarks
● Cannot be used for pre-sale, primur sale, and some other products.
Please specify credit card or bank transfer.
● The wine cellar is shipped directly from the manufacturer, so you cannot pay by cash on delivery.
Please specify credit card or bank transfer.
● Please ask the driver of the shipping company (Yamato Transport) to issue a receipt when paying for cash on delivery.
● 1 Settlement tax is limited to 300,000 yen. If the amount exceeds 300,000 yen excluding tax, the payment will be divided.
● Please pay the price to the delivery person when the item arrives.

[Payment collection company] Digital Garage Co., Ltd.
It is a payment method that can be paid at convenience stores, financial institutions (Pay-easy), and online banking nationwide.
Please see here for the detail.
Remarks
● Products will be shipped after confirmation of payment by us.
● The maximum amount that can be used is 300,000 yen per order.
● There is no charge for payment.

[Businessman] SCORE Co., Ltd.
This is a payment method that allows you to pay at convenience stores nationwide using the invoice issued after the product is shipped. Please see here for the detail.

The invoice will be mailed separately from the item. Please pay at the convenience store within 14 days of issuance.
We will provide personal information within the scope of services provided by SCORE Co., Ltd., such as transfer of payment.
・ Purpose of provision: For examination for postpaid settlement, for payment collection and credit management Nissen Co., Ltd. for notification of service information
・ Items to be provided: name, phone number, address, E-mail address, purchased products, amount of money, etc.
・ Providing means: Implemented by a dedicated system
Depending on the result of the credit examination, you may be asked to use another payment method, so please agree before applying.
"Score deferred payment service" cannot be used in the following cases. Please note.
・ Post office general delivery ・ Transportation company business office general delivery (pick-up at the business office)
・ Product transfer
・ When the address is "hospital", "hotel", "school" and the name is other than the staff

● Cannot be used for pre-sale, primur sale, and some other products.
Please specify credit card or bank transfer.
● Since the wine cellar is shipped directly from the manufacturer, you cannot pay at the convenience store after payment.
Please specify credit card or bank transfer.
● Receipts will be issued by convenience stores at the time of payment.
● 1 Settlement tax is limited to 20,000 yen.

[Businessman] Rakuten, Inc.
Rakuten Pay is a service that allows Rakuten members to pay for "easy", "anshin", and "deals" on sites other than the Rakuten Group. You can earn or use Rakuten Super Points depending on the amount you pay. For details, please click here.

・ Rakuten Super Points are awarded at 1% of the purchase amount in principle.
・ Club Enoteca Points will not be awarded when using Rakuten Pay. Please understand in advance.

[ Business ] Amazon Japan
This is a convenient service that allows you to use payment and shipping information registered with Amazon by logging in with your Amazon account.
For details, please click here.
・ Club Enoteca Points will not be awarded for guest purchases.

Return

[Before unplugging]
・ If the product you received is different from the one you ordered, or if it is a defective product such as damage or dirt, please contact us within 7 days after the arrival of the product.
・ We will return the product and exchange it for a replacement.
If a replacement is not available, a refund will be given.
・ We will bear the return postage.
・ If more than 7 days have passed since the arrival of the product, cancellation, exchange, refund, and return will not be accepted.
Please check the goods as soon as possible after the arrival of the product.
・ Due to the nature of the product, we cannot consult about cancellation, exchange, refund, or return for reasons other than the above.
[ After unplugging ]
・ Due to the nature of the product, please forgive returns, refunds, and exchanges.

Return to
3F Hiroo ON Building, 5-19-9 Hiroo, Shibuya-ku, Tokyo 150-0012
Enoteca Online